Data We Collect and Why We Use It
When you register, we collect your name, email address, mobile number and the account details needed to verify your identity. Every time you deposit or withdraw using bKash, Nagad or Rocket, a transaction record is created — this includes the wallet number, amount and timestamp. We
-
1
hold this to process your payment, resolve disputes and meet the compliance obligations that apply to eligible regions. We also collect device data: your browser type, IP address and how you navigate the platform on mobile. This helps us keep your account secure and detect unusual
-
2
activity. We do not sell your personal data to third parties. We may share limited transaction details with payment processors — specifically the bKash, Nagad and Rocket networks — only to the extent needed to complete your transfer. Any data shared with third-party service providers is
-
3
covered by a data processing agreement that restricts how they can use it. Retention periods vary: account data is held while your account is active and for a period after closure as required by applicable regulations. You can request a full copy of what we hold
-
4
about you at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.